Privacy Policy

Welcome to Heisenberg and its decentralized trading platform, ParAI (collectively referred to as "we," "us," or "Heisenberg"). This Privacy Policy outlines how we collect, use, share, and safeguard your personal information through our website, heisenberg.guru, and related applications, including the ParAI decentralized trading platform and its high-performance order book powered by Appchain technology. Protecting your privacy and ensuring the security of your data is a core priority for us.

References to "we," "us," or "our" pertain to Heisenberg and its affiliated entities. We may request certain personal information from you either to comply with legal obligations or to fulfill specific purposes outlined herein. Any non-mandatory information you provide is submitted at your discretion; however, failure to provide certain details may limit your ability to fully access or utilize our services. By accessing our website or services, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

To operate the ParAI decentralized trading platform and Appchain order book effectively, we collect the following types of information:

1.1 Information You Provide

• Account Creation: When you sign up for a Heisenberg account, we collect basic details such as your email address, a chosen username, and a secure password. You may also opt to provide a mobile number for SMS verification or link Google Authenticator for two-factor authentication (2FA) to enhance account security.
• Identity Verification: To comply with global Anti-Money Laundering (AML), Know Your Customer (KYC), and Counter-Terrorism Financing (CTF) regulations, we may request government-issued identification documents, including your full name, residential address, date of birth, and a passport or driver's license number.
• Transaction Details: When engaging with ParAI for decentralized trading, we may collect wallet addresses, transaction histories, or user preferences you voluntarily share to facilitate your trading activities.
• Communications: Information you provide when contacting us via email, live chat, or support tickets, such as feedback, inquiries, or complaints.

1.2 Information Collected Automatically

• Usage Data: We gather data generated from your interactions with heisenberg.guru and ParAI, including your IP address, device information (e.g., operating system, hardware model, unique device identifiers), browser type, session duration, and pages visited.
• Blockchain Data: Through the Appchain powering our high-performance order book, we may log transaction-related data tied to your public wallet address. This data is inherently visible on the decentralized network, consistent with blockchain transparency principles.
• Cookies and Tracking Technologies: We employ cookies, web beacons, and similar technologies to improve user experience, analyze platform performance, and personalize content. You can manage cookie preferences via your browser settings, though disabling them may affect functionality.

1.3 Information from Third Parties

• Verification Partners: We collaborate with third-party identity verification providers to authenticate your submitted details and prevent fraud.
• Blockchain Analytics: To ensure compliance and monitor suspicious activities, we may obtain publicly available data linked to your wallet address from blockchain analytics firms.
• Referral Programs: If you join via a referral link, we may receive limited information about your referrer to credit rewards.

2. How We Use Your Information

We process your personal information to deliver a secure, efficient, and user-centric decentralized trading experience. Specific uses include:

• Account Management: To create, maintain, and secure your Heisenberg account.
• Transaction Processing: To execute and record trades on the ParAI platform and Appchain order book, ensuring seamless operation of our decentralized infrastructure.
• Regulatory Compliance: To meet obligations under AML, KYC, CTF, and other applicable laws, including reporting suspicious activities to relevant authorities.
• Security Measures: To detect and mitigate fraud, unauthorized access, money laundering, or other illicit activities, protecting both you and the broader Heisenberg ecosystem.
• Customer Support: To respond to your inquiries, troubleshoot issues, and enhance your experience via email, chat, or other channels.
• Platform Improvement: To analyze usage patterns and feedback, enabling us to refine ParAI's features, performance, and interface.
• Marketing and Updates: With your consent, to send you notifications about platform enhancements, promotional offers, or educational content related to decentralized trading.

3. How We Share Your Information

We do not sell your personal information to third parties. Sharing occurs only under the following circumstances:

• Affiliated Entities: With Heisenberg subsidiaries or partners to ensure consistent service delivery across our ecosystem.
• Service Providers: With trusted third parties performing functions on our behalf, such as identity verification, cloud hosting, payment processing, or data analytics. These providers are contractually bound to use your data solely for the purposes we specify and to maintain confidentiality.
• Legal Obligations: When required by law, regulation, or legal process (e.g., subpoenas, court orders, or government investigations), we may disclose your information to comply or protect our legal rights.
• Blockchain Transparency: As a decentralized platform, transaction data processed via ParAI and Appchain may be publicly accessible on the blockchain, a feature inherent to distributed ledger technology beyond our control.
• Business Transfers: In the event of a merger, acquisition, or asset sale involving Heisenberg, your information may be transferred as part of the transaction, subject to the same protections outlined here.

4. Data Security

We implement robust technical and organizational measures to safeguard your information, including:

• Encryption: Employing Secure Sockets Layer (SSL) encryption for data in transit and pseudonymization techniques for stored data.
• Access Controls: Limiting internal access to your information on a need-to-know basis, with strict authentication protocols for staff.
• Monitoring: Continuously auditing our systems to detect and respond to potential vulnerabilities or breaches.

Despite these efforts, no online platform or data storage system is entirely immune to risks. We encourage you to adopt additional safeguards, such as using complex passwords, enabling 2FA, and avoiding sharing sensitive details. If you suspect a security breach, please lock your account immediately and contact us at saymyname@heisenberg.guru.

5. Your Rights

We empower you to manage your personal information through the following rights:

• Access: View or download your account details via your Heisenberg dashboard.
• Correction: Update inaccurate or outdated information directly in your profile or by contacting support.
• Deletion: Request the removal of your account and associated data, subject to legal retention requirements.
• Restriction: Limit certain processing activities, such as opting out of non-essential data use.
• Data Portability: Request a copy of your data in a structured, machine-readable format where feasible.
• Opt-Out: Unsubscribe from marketing communications at any time via email preferences or support channels.

To exercise these rights, visit heisenberg.guru or email saymyname@heisenberg.guru. We aim to process requests promptly, though timelines may vary based on legal obligations or request complexity.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Providing ongoing access to ParAI services.
• Complying with legal mandates, such as tax, accounting, or AML record-keeping requirements (typically 5–10 years, depending on jurisdiction).
• Resolving disputes or enforcing agreements.

Upon account closure, we may retain certain data for a limited period to address potential legal claims or audits, after which it will be securely deleted or anonymized.

7. International Data Transfers

As a global platform, Heisenberg may transfer and store your information in jurisdictions outside your country of residence. We ensure such transfers comply with applicable data protection laws through mechanisms like standard contractual clauses, adequacy decisions, or other safeguards recognized by regulators.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately at saymyname@heisenberg.guru for resolution.

9. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological advancements. Significant updates will be announced on heisenberg.guru and, where applicable, communicated via email. The "Effective Date" at the top will indicate the latest version. We encourage you to review this policy regularly.

10. Contact Us

For questions, concerns, or to exercise your data rights, please reach out to us:

• Website: heisenberg.guru
• Email: saymyname@heisenberg.guru

Thank you for trusting Heisenberg and ParAI. We are committed to protecting your privacy while delivering a cutting-edge decentralized trading experience.